Privacy Policy

Effective Date: September 16, 2026

This Privacy Policy explains how Linez Climbing ("we," "us," or "our") collects, uses, shares, and protects information when you use the Linez app, website, and related services (collectively, the "Service").

1. Information We Collect

We may collect the following categories of information:

• Account Information: name, email address, username, and login credentials.
• Profile and Content: profile details, photos, videos, comments, and other content you upload.
• Usage Data: app interactions, pages/screens viewed, feature usage, and session information.
• Device and Technical Data: device type, operating system, app version, IP address, identifiers, and diagnostics.
• Location Data (If Enabled): approximate or precise location if you grant permission.
• Payment Data: subscription product, transaction identifiers, and entitlement status for Home Pro and Digital Nomad. Google Play and the App Store process payment. RevenueCat helps us verify and restore purchases. We do not store full payment card numbers.
• Advertising Data: advertising identifier and coarse device/consent signals when ads are eligible. Google AdMob (and related Google advertising endpoints) may receive this data to fill ads. In the EEA, UK, and Switzerland we use Google’s User Messaging Platform (UMP) to collect consent before requesting personalized ads.

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Service.
• Personalize your experience and content.
• Process Home Pro and Digital Nomad subscriptions and restore purchases.
• Show ads on Free walls, measure ad performance, and honor consent or OS advertising opt-outs.
• Communicate with you about account, support, and updates.
• Detect, investigate, and prevent abuse, fraud, or security issues.
• Comply with legal obligations.

3. Legal Bases for Processing (Where Applicable)

If required by applicable law, we process personal data based on legal grounds such as your consent, performance of a contract, compliance with legal obligations, and legitimate interests.

4. How We Share Information

We may share information with:

• Service providers that help us operate the Service (including cloud hosting and analytics).
• Google Play, the App Store, and RevenueCat for in-app subscriptions.
• Google AdMob and advertising partners when ads are shown, subject to your consent choices where required.
• Law enforcement or regulators when required by law or to protect rights and safety.
• A buyer or successor in connection with a merger, acquisition, or asset sale.

We do not sell personal information for money.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the data type and purpose.

6. Account and Data Deletion

Linez lets you delete your account and the personal data associated with it. Deleting your account permanently removes that account data, including any walls that you own. This cannot be undone.

Delete from the Linez app

1. Open Linez and go to Settings.
2. Open the Account tab.
3. Tap Delete account and confirm.

Request deletion without the app

If you have uninstalled Linez or cannot use the in-app flow, email legal@linez-climbing.com from the address on your Linez account. Write that you want your Linez account and associated data deleted, and include the email address or username you use to sign in. You do not need to reinstall the app.

We process deletion requests as soon as reasonably possible, typically within 30 days. When we delete an account, we also delete associated user data from our systems and ask service providers that process that data for us (for example, hosting or analytics) to do the same. Deleting your Linez account does not cancel a Google Play or App Store subscription; manage or cancel it in your store account to stop billing.

We may retain limited information when required for legitimate reasons such as security, fraud prevention, resolving disputes, or legal compliance. Backup copies may persist for a short period until they are rotated. If we must retain anything, we will keep only what is necessary and for no longer than needed.

7. Security

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Request portability of your personal information.
• Withdraw consent where processing is based on consent.
• Appeal a denied privacy request, if applicable.

You can also manage certain permissions through your device settings (for example advertising or tracking opt-out). Where Google requires it, Linez Settings → Billing includes an ad privacy options entry. Withdrawing consent or opting out may limit personalized ads; you may still see non-personalized ads or Linez’s own upgrade prompts on Free walls.

9. Children's Privacy

The Service is not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal information from children without appropriate consent.

10. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

11. Third-Party Links and Services

The Service may link to third-party websites or services. Their privacy practices are governed by their own policies, not this one.

12. Region-Specific Disclosures

If laws in your region require specific disclosures (for example, under California privacy law, GDPR, or other data protection frameworks), those disclosures may be provided here or in a supplemental notice.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date. If required, we will provide additional notice.

14. Contact Us

For questions, privacy requests, or account and data deletion, contact:
Email: legal@linez-climbing.com
Address: Raanana, Israel